What makes someone choose an operational, field-based role in utilities — and what makes them potentially walk away a few years later?

In this episode of the WUN Video podcast series, Beyond the Corporate Centre – WUN Board director Emma Ford Eclipse Power is joined by

• Lily Ganchi, National Gas
• Paul Alderton OCU Group,
• WUN Director Emily Timmins Anglian Water

The panel unpack the practical realities behind recruitment and retention on the front line. They explore why hands-on outreach matters more than leaflets, how mentors and visible role models shape career confidence, and why the smallest signals on site (PPE that fits, facilities that work, signage that includes everyone) can influence whether someone feels accepted or excluded – there has been progress but have things improved sufficiently or consistently ?

They also debate targets and KPIs: do they drive real change, or do they become a box-ticking exercise?

Watch now to hear what actually works — from building psychological safety and allyship, to creating clear progression pathways that keep talented people in the sector.