How do utilities make the right investment choices when every option comes with pressure?

In this episode , WUN Director Louise Wapshare is joined by Chris Lloyd, WNS, Sarah Williams , SGN and Peter Tosland, M Group to explore the financial decisions facing energy, water and infrastructure businesses right now.

They discuss the reality of regulated allowances, rising delivery costs, customer affordability, innovation, EDI and the growing role of AI in customer service and field operations.

They also have a wide ranging discussion exploring:

• Why short-term cost control can create long-term investment risk
•  How regulation affects safety, customer bills and delivery decisions
•  Why contractors and clients need more strategic partnerships
•  How AI, data and digital platforms could improve customer and asset outcomes
•  Why EDI matters to workforce resilience and better decision-making