In this latest WUN video podcast we are focusing on Customer Behaviours and Customer Excellence, hosted by WUN Advocate Kerris Mackley,  we are joined by expert panelists:

Bonnie Muzam – Head of Customer Success, Flogas.
Andrew McKinney  CEO, IDenteq.
Louise Willumsen – Manager Transformation Team, BFY.

We explore what domestic customers now expect from their energy and water providers. The conversation also covers billing accuracy, smart meters, proactive digital communication, vulnerable customer support and the pressure on frontline teams to resolve issues right first time  We also ask a bigger question: are utilities genuinely customer centric, or still held back by legacy processes and fragmented channels?

Listen to the episode to hear practical perspectives on how utilities can make customer experiences clearer, simpler and more effortless.