by Helen Rints | May 1, 2025
Firstsource Solutions Limited, an RPSG Group Company, is a global leader in business process solutions, delivering transformational outcomes across the customer lifecycle for clients in Healthcare, Utilities, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, and deep domain expertise, we leverage data, AI, and digital technologies to solve complex challenges and unlock business value.
At the heart of our strategy is UnBPOᵀᴹ—our differentiated approach to reimagining traditional outsourcing. We’re moving beyond labor arbitrage to technology-led, outcome-driven partnerships. UnBPOᵀᴹ puts customer centricity at the core by integrating AI into everything, dissolving silos, orchestrating partner ecosystems, and empowering talent through hyper-personalized skilling and agile roles.
Our inch-wide, mile-deep practitioners work collaboratively across functions to deliver real-world, future-focused solutions that drive speed, scale, and smarter decisions—turning transformation into tangible results for our clients.