Smart meter data is a powerful tool across energy and water, but turning data into meaningful action for customers isn’t straightforward. Join us for “Making Data Human – The Opportunities and Pitfalls of Smart Metering”, a virtual panel discussion where expert women from the utilities sector explore practical uses of smart meter data to influence positive customer behaviour, improve engagement and deliver better outcomes.

The discussion will highlight lessons learned across both energy and water sectors, offering insights into what works well and where common challenges lie.

Alongside technical and sector insight, the panel will share reflections on their own career journeys and the range of roles and opportunities available in this evolving discipline, offering valuable perspective for anyone considering or developing a career in utilities data and customer engagement.

This event is ideal for those interested in smart metering, customer insight, data roles and building careers in utilities.

What to expect

– Expert panel discussion

– Cross-sector insights from energy and water

– Career perspectives and role model insight

– Opportunity to connect and ask questions

Panelists

• Heidi Knapton, Head of Universal Metering, South Staffordshire Water.
  
• Geordie Wilson, Head of Smart Metering, Affinity Water.
• Kerry Maisey, Head of Smart Metering, SSE
• Lauren Tyler, Global Head of Product & Innovation, Echo Managed Services.

Bios:

Heidi Knapton, Head of Universal Metering for South Staffs and Cambridge Water

Heidi is responsible for ensuring all homes have a water meter and launching the smart programme alongside this. Held various roles across customer operations and experience, using this to add social value to the programme, providing extra care to customers when they need it.

Geordie Wilson, Head of Smart Metering at Affinity Water

Geordie Wilson is Head of Smart Metering at Affinity Water, where she leads the company’s transition to advanced metering and the development of data-driven capabilities. She has worked for 14 years at the company and her career has been built around metering, she has delivered major programmes in smart metering, metering and demand management. Before her current role, Geordie led the demand management team, using metering data to help customers reduce consumption and support behaviour change. She’s passionate about making metering data meaningful and turning technical insights into practical actions that benefit customers and help create a smarter, more sustainable future.

Lauren (Loz) Tyler, Global Head of Product at Echo

Loz’s breadth of experience spans CPG, Digital Services, Luxury, and the UK water sector, but what remains consistent is Loz’s expertise and true passion for human-centred innovation. Whether building new brands, services or digital products, she believes human experience and connection should be front and centre. A creative and strategic leader, Loz recently joined Echo to spearhead the global product agenda.

Kerry Maisey, Head of Smart Metering at SSE

With 25 year’s experience in the Energy Industry, the last 15 years in Smart Metering, Kerry has managed programmes and operations in large and small suppliers for domestic and non-domestic customers. Kerry also sits on the board for Smart Energy GB as a non-executive director representing non-domestic customers/suppliers.

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