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Published on 24th July 2023

Leadership in Operations


Leadership is a critical element to success – an engaged team with a common goal can be one of the greatest tools to unlocking excellent customer experience.

In this podcast, WUN Advocate Heidi Knapton speaks with Robert Boswell and Natalie Akroyd who all share their experiences of managing teams within South Staffs Water, and how they use authenticity and a bold approach to bringing teams along the journey