Hayley is an experienced business leader, with over 20 years spent in roles in operations, credit management, and customer service leadership. She is one of the founder Members of Women in Utilities Network, and in 2015 launched Think, Inspire Create, a unique consultancy focused on supporting businesses to grow, evolve and drive change through working with them to develop their people. Think Inspire Create, known to colleague and customers as TICL (pronounced Tickle) work with clients across many sectors. Hayley’s experience gives her a unique perspective on what makes businesses successful, and her engaging and inspiring style means she is an influential speaker and acts as a personal coach to many senior leaders. In March 2023 Hayley joined WNS Global as SVP Utilities.
What do you love about the industry?
There is never a dull moment! The industry is continually trying to improve, whether that is in the service its providing its customers or in developing innovative products and propositions. It’s so much bigger than the words, electricity, gas and water…