When I started working in the water industry I didn’t immediately think about what it meant to be a woman in the sector. My focus was on learning the ropes, understanding the industry and contributing where I could. Over time though, I’ve come to realise how important it is that women are not just present in water – but heard, valued and visible.
In my most recent role in smart metering, building bridges between technical expertise, customer outcomes and efficient operational deployment is at the top of my agenda – and there is so much opportunity to enhance service whilst supporting to mitigate some of the sectors biggest risks. Diverse insights and approaches will only strengthen these outcomes.

1. The Sector Needs More Than Technical Excellence – It Needs Balance
Water is technical, yes, but it’s also deeply human. Decisions affect customers, the environment and resilience both now and for the longer term. Diverse teams are better able to drive varied outcomes for different communities – a broader understanding of how people ‘tick’ is vital to deliver supportive and tailored customer service strategies that will truly make a difference.

2. Representation Changes the Conversation
Simply being in the room, asking questions, offering a different perspective or challenging assumptions can change the way decisions are made. Representation drives better results for the sector and the communities we serve, so never hold back from joining meetings – and be proactive in asserting yourself into them too.

3. You Don’t Have to Be the Loudest Voice to Make an Impact
Confidence doesn’t always mean speaking the loudest. Influence can be thoughtful, steady and collaborative – and that approach is increasingly recognised in utilities. Women’s contributions, in smart metering and beyond, often take this form, shaping processes and solutions in meaningful ways. Authenticity is key – and sometimes less is actually more when it comes to being vocal in meetings!

4. Networks Like WUN Matter More Than You Realise
One thing I underestimated early on was the power of networks. Connecting with other women in utilities – sharing experiences, learning from different career paths and supporting one another, all make a real difference. Networks like Womens Utilities Network provide mentorship, community and visibility, helping women thrive in a sector where we are still underrepresented.

Final Thoughts
Get involved, connect and support one another. Join networks like Womens Utilities Network to share experiences, mentor others and amplify your voice. Together, we can ensure the water sector is more inclusive, innovative and prepared for the challenges of tomorrow – and every voice counts.