Who are you? What do you do? What is your background?
Listed in the ‘Top 50 Northern Power Woman of the Year – Future List 2019’, I currently manage the Complaints Resolution Team at Green Star Energy. Prior to joining Green Star Energy, I spent nine years at Ombudsman Services: Energy, covering several roles.
What does your average day look like?
A five hour round trip train journey.; reducing determent to Green Star Energy consumers, whilst improving the customer journey; reducing complaint volumes to external stakeholders; and working with relevant stakeholders to improve vulnerability within the sector and internally at Green Star Energy.
What led you to the utilities industry?
After 14 years in the automotive industry, having my two children and working my way up to a senior position, I didn’t feel respected in such a male-dominated sector. I made the decision to take a new career path and ended up at Ombudsman Services dealing with anything and everything energy.
What are the values that drive you?
Respect – Treat others how you expected to be treated yourself.
Honesty – Transparency and honesty is the only way to get to the bottom of any issue.
Team work – You can achieve so much more as part of a high performing team.
Personal success – As a teenage mum I was told I would never have a career and that my life was over. I felt I had to prove everyone wrong, be successful and show other teenage mums that anything is possible, so long as they are prepared for hard work and challenging times.
What do you do when you are not working?
I run a morris dancing troupe (not men’s bells and sticks) with my daughter for young children from across Warrington, even getting many of them to achieve championship titles.
I also volunteer at the local food bank, raising awareness and working in the distribution centre.
What/Who inspires you?
Simone Roche MBE – Founder of Northern Power Futures. What she has created and continues to develop is so inspirational to me. Her passion is connecting great people regardless of gender, situation, background to create an engaged and relevant network. She is always a message away to offer advise or to just listen, sometimes this is all that is needed.
My daughter – She is so driven at such a young age, she does not let outside influence out of her control affect her mood, choices or life. If I had half the confidence and self-belief she has at her age, I know I would not have gone through as much pain and self-doubt as I have done.
What is one lesson you have learnt in your career so far?
It not who’s right, but what’s right.
What advice would you give to other women in the industry?
If you are interested in a role that others might consider to be a role usually performed by a man, challenge and prove that you are able to complete that role just as well. As the industry and world is changing we see more woman in roles that may previously have been filled by men.
In your experience, what can businesses do to attract and retain female talent?
To ensure there are equal opportunities regardless of position and that they are open-minded enough to view all people equally, including members of LGBT and disabled communities.