Who are you? What do you do? What is your background?

I’m Lyndsay Harrison and I am Collection Manager at Opus Energy. I look after the Litigation, Compliance and Disconnections teams in the department. I’ve worked at Opus for just over 10 years starting out as a Collector on the phones and working my way up. Prior to that, I worked in collections for subprime lenders and the sports industry.

What does your average day look like?

I have 3 different areas to manage so my days consist of ensuring each Team leader for the areas is supporting their team to achieve their day to day, we have team huddles each morning to set up the day and then a daily department huddle at 4 pm to communicate progress and blockers we need to overcome. I also spend time working with other parts of the business to collaborate our processes to have a positive impact on the debt number and work on projects with them as a Credit department representative. I’m also lucky enough to work flexibly and get to do the school pick up a couple of days a week too.

What led you to the utility industry?

Nothing in particular 10 years ago but now I’m proud to work for a company that has a vision of a zero-carbon, low-cost energy future in an industry that is fast-paced and innovative. I know I’ve only scratched the surface of what I know I could learn in about the industry so far. 

What are the values that drive you?

Honesty – I’ll always be honest and open with people and I expect that in return. Even if it isn’t easy listening sometimes!

What do you do when you are not working?

I live with my husband and we have a 4-year-old little girl and 2-year-old French bulldog. Our weeks are so busy we tend to spend our weekends at home or spending time with our friends and family

What/Who inspires you?

I think that people that speak out about their Mental Health experiences are very inspirational. It’s been a taboo subject for such a long time but these days there is so much support on offer to people compared to what there used to be. People that are brave enough to share their stories so that more people can get help are amazing and more people should be encouraged to do so.

What is one lesson you have learnt in your career so far?

Don’t promise when you’re happy, reply when you’re angry or decide when you’re sad. All of these actions can lead to you missing out on opportunities to grow your relationships and your career.

What advice would you give to other women in the industry?

Surround yourself by other likeminded people, people that will cheer you on from the sidelines and support you to achieve your goals.

In your experience, what can businesses do to attract and retain female talent?

Encourage development equally across all roles and level, be flexible not just for women but everyone and demonstrate your commitment to everyone being treated equally