Who are you? What do you do? What is your background?
Hi, I’m Jana. I work as the commercial Customer Experience Manager at Hudson Energy. I lead a team of account managers and advisors who handle the day-to-day dealings of a large and often challenging set of customers. I’ve always been in the energy industry as there is never a dull day!
What does your average day look like?
Everything that comes with managing a significant team of skilled employees, dealing with escalations, process improvement and looking into ways of improving our customer journey. Also, a key part of my day is building relationships with key clients by actively listening to their feedback and adjusting to offer the best service possible.
What led you to the utilities industry?
The industry is forever changing and is naturally quite fast-paced, so I’m always kept on my toes.
What are the values that drive you?
I promote ownership of problems within my team and always remain adaptable. Everyone has to be prepared to go that extra mile. One thing I like to promote and stand by is effective communication. Each of these values come at no cost and only help to drive success for the company.
What do you do when you are not working?
I love horse riding and one day I’d love to own my own horse. I love travelling with my fiancée, spending time with friends and family. I also love photography and find it difficult to go anywhere without taking a picture!
What/Who inspires you?
It sounds cliché but my mum; she is a pharmacist and has always shown me the meaning of hard work. She moved to Germany when she was 40, learned a new language and had to re-establish herself in her career and I’m ridiculously proud of her for all of the adversity she’s managed to overcome.
What is one lesson you have learnt in your career so far?
However hard you think your day is going that everything is a matter of perspective. Things may be tough now but they won’t remain tough forever. It’s how you react under challenging circumstances that determines what directions things go in next.
What advice would you give to other women in the industry?
It may seem a little forward but don’t be agreeable. If you think you deserve something and can prove how and why then fight your corner and make things happen. If you do a good job, then your employer will know your worth to them.
In your experience what can businesses do to attract and retain female talent?
Celebrate the successes of our female colleagues and always reward them for their hard work and commitment.