Who are you?
First and foremost I am a Mum, and a Wife with a beautiful family. I am also a department Manager in the energy sector
What do you do?
Manage the Billing & Metering Service teams, who sit within the Customer Contact department.
What is your background?
6 years in aluminium & stainless steel stock holding and 13 years in the utilities industry.
What does your average day look like?
Every day is varied, but my main duties are to ensure the teams are performing to KPIs & objectives, understanding workloads, implementing initiatives for workload reduction and working with other areas of the business to deliver change and readiness in accordance with industry compliance or business needs.
What led you to the utilities industry?
In 2006 I found myself looking for a job after a very short career in selling diesel aircraft engines. Unfortunately the investment ran had run out for this start-up company. A job in accounts receivable came up at Ecotricity, and I was lucky enough to get the role. I knew nothing about the industry or accounts receivable at this point.
In my 13 year career at Ecotricity I’ve had 10 roles from Assistant to Manager across many of the different areas. I have worked in credit, industry operations and service this has provided me with a breadth of knowledge. The ever changing nature of the industry still keeps me drawn in.
What are the values that drive you?
Open, fair and honest.
Taking pride in the work that I do.
What do you do when you are not working?
I sing, it is a real passion of mine and I find it a good outlet.
What/Who inspires you?
People who are humble whilst achieving success.
Peers who possess skills that I know, I am either lacking in or require further development in. They inspire me to be better.
What is one lesson you have learnt in your career so far?
Respect is most certainly earned and not a job title.
What advice would you give to other women in the industry?
You don’t need to know everything! Good stakeholder management is essential for success. I may not always have the answer, but over the years I have built up a network of people who I know can either help me or point me in the right direction.
Never stop learning and adapting to change, the utilities industry is ever evolving. I always look to progress not only my industry knowledge but also my management and people skills. I like to constantly evolve and flex.
Have confidence in your own ability, this is by far the hardest thing. I still have to challenge and push myself everyday on this front.
In your experience, what can businesses do to attract and retain female talent?
Be flexible in supporting career growth through the stresses and strains that come with modern day family and working life. More and more both parents work full time. This can be challenging to juggle childcare, mental healthcare and the development of children.
During my career I have been fortunate that my managers have realised the benefit that I add, so if I need to take one of my children to a hospital appointment or work from home to look after a poorly child, they have always appreciated that I will give more than 100% back.
Of course, it’s easier now with the increase in technology platforms that allows an employee to stay connected. I will add that a healthy work home life balance is the key to me performing at my best.