Who are you?
I am a rather energetic, talkative, slightly chaotic and brightly dressed human version of a puppy!
What do you do?
I am currently working on optimising Bristol Energy’s market growth with the BS postcode, while also looking at ways to improve customer retention.
What is your background?
I did an Art Foundation before embarking on a Degree in Contemporary Theatre and Writing. I then spent about 7 years as a Hairdresser before making the delightful switch to the Energy industry.
What does your average day look like?
I usually wake up between 5 and 6 am and will read a bit (or go for a run if I’m feeling adventurous). If I have my son, it’s a case of getting him ready for school. I tend to try and get into the office between 8 and 9 accompanied by some suitably energising music. I’ll do a little tour of the office and catch up with people, grab a cup of tea and a banana and check my diary for meetings. I try and create a daily and weekly ‘to-do’ list so I know what to focus on, and then it’s just a whirlwind of planning, discussing, and emailing to get ideas off the ground. By the end of the day, I’m either ready for bed, or ready for a post work drink to hash out some new ideas with friends or talk about our favourite D flow (it is NOT a D301, that’s for sure!).
What led you to the utilities industry?
Serendipity. I moved to Bristol and realised that Hairdressing just wasn’t for me anymore. The weekend working clashed with childcare, so I took the move as a chance to start again. I found a job advertised with Ovo Energy and the perks were enticing, so I braved the interview process, winced my way through the psychometric testing and landed the job. While Home Move may not have been the most exciting entry point, I soon expanded my operational knowledge and made the move to Bristol Energy as an Operations Team lead. Since then I’ve worked in Billing, Payments and Collections as a manager and am now facing an equally challenging but exciting venture into driving sales into a business I care passionately about. Though I would never have picked Utilities as my first choice of industry, I have found it so rewarding. There is always something new to learn or something that can be improved and, as an absolute bonus, the people who work in the industry are fantastic
What are the values that drive you?
I adore challenge. The desire to always improve, to help others and to contribute to a City I adore.
What do you do when you are not working?
I am big on socialising: I can spend hours talking nonsense or politics with friends. I read voraciously, sew some of my own clothes, engage in a bit of PS4, playing football with my 7 year old son – when the energy runs out we tend to hit the cinema or playing around with creative make-up looks. I can be seen out dancing in full wig and crazy make-up on occasion.
What/Who inspires you?
Everything inspires me. My colleagues are a huge source of inspiration. My son (as cheesy as it sounds) Fashion, art, music, technology, science. There is so much that is wonderous and inspiring all around us.
What is one lesson you have learnt in your career so far?
That sometimes it’s ok to lean on friends and colleagues for support. It’s impossible to succeed without helping others and asking for their help in return.
What advice would you give to other women in the industry?
Be brave! Don’t be afraid to tell someone about an idea you have, even if it’s not your area of the business. And never be afraid to question others who you think know more. Sometimes your perspective is exactly whats needed to push things forward. Oh, and DEFINETLY attend the next WUN event!!
In your experience, what can businesses do to attract and retain female talent?
I think society teaches women to only apply for roles in which they can tick all the boxes. Businesses need to really focus on what they actually ‘need’. Everyone can learn Excel or Powerpoint, not everyone can be agile in their thinking or empathetic with their colleagues… or productive for that matter. You don’t need a degree to excel within an industry that will have changed beyond recognition in 3 years time. Attributes are far more important than existing skills.